about

Woodbury Massage Therapy takes our responsibility to provide a safe environment for our clients and practitioner very seriously.  

Health and Safety

We sanitize all contact surfaces, equipment used, and tools with hospital-grade germicide after each appointment.  Air purifiers are run while practitioners or clients are on the premises.

We request all persons clean their hands upon arrival.  Hand sanitizer is available in the waiting area and treatment room, and clients are welcome to use the bathroom sink to wash their hands.  If your immunity is compromised due to cancer treatments, our practitioner will be properly masked.

Minors

Clients under the age of 18 must be accompanied by a parent or legal guardian throughout the entire treatment.  We ask the parent or legal guardian to refrain from making phone calls or engaging in noise-creating or distracting activities during the session.

Reserving/Booking

All new appointments are arranged after a brief phone consultation. A 50% deposit is required for new clients to reserve/book appointments.  The deposit will be used toward the treatment.  Deposits are non-refundable, if the patient does not show up or cancels less than 24 hours in advance. Venmo, Zelle, or Check is accepted.

Payment

Payment is expected at the end of each appointment and may be made by cash, Venmo or Zelle.  

Appointment Length

All appointments begin at the scheduled time.  Please assure your fully allotted time by arriving at the office 15 minutes early. Appointments include verbal intake and discussion, treatment, and recommendations your practitioner feels would be of benefit.  We ask you to be mindful at the completion of your session to exit the premises promptly once dressed.

Late Arrivals

Late arrivals, up to 30 minutes, will receive only the remainder of scheduled session time and are charged the full appointment fee.  Please arrive on time so you may receive a full appointment.

Late arrivals, more than 30 minutes, will be considered a no-show, and billed the full appointment fee.  

Late Cancellations

Canceling less than 24 hours before your scheduled appointment time is considered a late cancellation and will be billed a $100 late cancellation fee.  Clients must inform the office of the cancellation via text or voicemail.  Rescheduling will not waive the fee.

Illness and Infection

Cancel your appointment if you are feeling unwell, have symptoms of illness or infection.  Do not come to the office when you are experiencing communicable illness, such as colds, flu, respiratory infection, or COVID-19.  Clients arriving mid-infection or experiencing fever, respiratory, cold, and/or flu-like symptoms will have their appointment canceled on the spot and will be billed the full treatment fee.  Woodbury Massage Therapy will not provide massage therapy to anyone with an active infection. Clients with active infection will not be treated until the infection is medically resolved, (i.e. have completed a full course of prescribed antibiotics and no longer have symptoms of infection). Woodbury Massage Therapy will not risk the health of any patient.